In cyber security education, hands-on training is a common type of exercise to help raise awareness and competence, and improve students' cybersecurity skills. To be able to measure the impact of the design of the particular courses, the designers need methods that can reveal hidden patterns in trainee behavior. However, the support of the…

Increasingly higher demands are being made on the capacity-limited cognitive capabilities of human operators as they strive to maintain situation awareness (i.e., understanding "what is going on") and performance in complex tasks. In the current study we asked whether: (a) training administered via a mobile phone-based app could improve…

Purpose: Software training is a new trend in software applications. A key problem with software training is that video tutorials are developed without considering the target audience. Although video tutorials are popular, little attention is given to their design features. This study aims to investigate how two multimedia research principles,…

Emergency response services are vital for enhancing public safety by safeguarding the environment, property, and human lives. As frontline members of these services, 9-1-1 dispatchers have a direct impact on response times and the overall effectiveness of emergency operations. However, traditional dispatcher training methods, which rely on…