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Direct linkRobert Lesley – ProQuest LLC, 2024
The focus of this study was derived from staggering attrition rates that it calls centers year over year. At times call centers post-COVID-19 pandemic saw attrition rates fluctuating between 30%-50%. With any job there are challenges that are faced. These attrition rates stand 28%-40% higher than the United States 2023 national attrition rates of…
Descriptors: Staff Orientation, Performance Based Assessment, Quality Assurance, Utilities
