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Understanding the Influence of Communication by Higher Education Institution Leadership on Front-Line Staff's Acceptance of an ERP Implementation
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Karen J. Beckett – ProQuest LLC, 2024
This study attempts to understand the perception of a specific group of stakeholders, front-line staff, by their response to the communication received during an enterprise resource system (ERP) implementation process. This study also aims to identify how communications contributed to resistance or acceptance of the enterprise system once the ERP…
Descriptors: Communication (Thought Transfer), College Administration, Stakeholders, Student Personnel Workers