Knowledge Management Systems (KMS) have been used to provide automated assistance to customers in different organizations from diverse sectors. In the context of higher educational institutions (HEIs) especially in universities, research indicates that KMS assist universities with quicker response time to key issues, share vital knowledge, improve…

This proceedings volume presents outstanding advances, with a multidisciplinary perspective, in the technological ecosystems that support Knowledge Society building and development. With its learning technology-based focus using a transversal approach, TEEM is divided into thematic and highly cohesive tracks, each of which is oriented to a…