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Direct linkIain A. Smith; Amanda Griffiths – International Journal of Training and Development, 2024
The need for workplace training about diversity, equity and inclusion is widely acknowledged. To date, however, there is conflicting evidence as to its effectiveness. Various aspects of design and content may be influential. This study explored the relationship between the terminology used in diversity training and trainee reactions. It employed…
Descriptors: Aggression, Emotional Response, Workplace Learning, Correlation
Robert Lesley – ProQuest LLC, 2024
The focus of this study was derived from staggering attrition rates that it calls centers year over year. At times call centers post-COVID-19 pandemic saw attrition rates fluctuating between 30%-50%. With any job there are challenges that are faced. These attrition rates stand 28%-40% higher than the United States 2023 national attrition rates of…
Descriptors: Staff Orientation, Performance Based Assessment, Quality Assurance, Utilities
Karolína Dockalová Burská; Jakub Rudolf Mlynárik; Radek Ošlejšek – Education and Information Technologies, 2024
In cyber security education, hands-on training is a common type of exercise to help raise awareness and competence, and improve students' cybersecurity skills. To be able to measure the impact of the design of the particular courses, the designers need methods that can reveal hidden patterns in trainee behavior. However, the support of the…
Descriptors: Computer Science Education, Information Security, Computer Security, Training Methods
