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Direct linkRobert Lesley – ProQuest LLC, 2024
The focus of this study was derived from staggering attrition rates that it calls centers year over year. At times call centers post-COVID-19 pandemic saw attrition rates fluctuating between 30%-50%. With any job there are challenges that are faced. These attrition rates stand 28%-40% higher than the United States 2023 national attrition rates of…
Descriptors: Staff Orientation, Performance Based Assessment, Quality Assurance, Utilities
Peer reviewedAbigail Goben; Megan Sapp Nelson; Shaurya Gaur – College & Research Libraries, 2025
The "Building Your Research Data Management Toolkit" was developed to provide introductory research data management skills training to liaisons in academic libraries. This paper assesses the participants' perceived change in knowledge, behaviors and attitudes as a result of participation in the RoadShow program. Long term changes in…
Descriptors: Academic Libraries, Data, Information Management, Data Analysis
