A system-wide training program in a large, urban public library system is sought relating to library administration's expectations of branch manager roles in the field while developing library leaders. This study employed a qualitative phenomenological methodology to investigate branch manager perspectives on the needs of front-facing managers and…

Vice-principals' (VPs) work is intensifying in its complexity and volume but the changing nature of their work is not thoroughly documented. This article focuses on the often-overlooked VP's role and records the factors that evidence the intensifying work conditions for VPs. The data for this article come from a large-scale online survey that has…