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Download full textDadang Sunendar; Erlina; Sri Sundari; Tri Indri Hardini; Cepri Maulana; Neidya Fahma Sunendar – International Journal of Language Education, 2024
This study aims to explain how language plays a significant role in improving the performance of regional development banks in Indonesia. The method used was qualitative with a questionnaire instrument involving 6 regional development banks in Indonesia. Some of the main findings are 24 statements were found, 19 of which fall into 5 categories,…
Descriptors: Speech Acts, Foreign Countries, Efficiency, Banking
Mohanad Mohammed Sufyan Ghaleb; Waleed Abdulrahman Alawad – Eurasian Journal of Applied Linguistics, 2025
This study investigates the impact of customer willingness to communicate in a second language on the development of employee language skills, with employee oral communication aspiration as a mediator. Additionally, it explores the moderating roles of customer retention management and consumer brand relationship quality in these relationships. The…
Descriptors: Oral Language, Communication Skills, Rating Scales, Second Languages
