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Direct linkGillian Young; Maria Mathews; Leslie Meredith; Shannon L. Sibbald; Dana Ryan – Journal of Applied Research in Intellectual Disabilities, 2025
Background: In partnership with PHSS, a community care agency in London, Ontario, we describe the person-centred planning model. Person-centred plans (PCPs) are mandated in the community care sector and created annually through discussions with the person-supported, staff, family/friends and community members. PCPs are individualised, integrated…
Descriptors: Foreign Countries, Community Health Services, Planning, Models
Tracey A. Regenold; Sheila E. Murphy; Philip A. Reed – TechTrends: Linking Research and Practice to Improve Learning, 2025
A design-based research study on the development of one-page tools to support systemic thinking in public managers is presented. Study participants included public managers of social and human service agencies within government or nonprofit organizations, as learners for whom the tools were designed; and instructional design professionals,…
Descriptors: Systems Approach, Thinking Skills, Public Administration, Social Services
Janis Warner; Christopher M. Cassidy – Journal of Information Systems Education, 2024
Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…
Descriptors: Corporate Support, Human Services, Helping Relationship, Undergraduate Students
