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Direct linkHerbert Altrichter; Karin Ettl; Karin Grinner; Kornelia Kolleritsch; Silvia Kopp-Sixt; Renate Leeb-Brandstetter; Heidemarie Pöschko; Alexandra Postlbauer – Policy Futures in Education, 2024
Throughout the last 30 years, many European countries have 'modernized' their governance of education. For the Central European school systems of Austria and the German Bundesländer it has been claimed that this 'modernization' was characterised by a sequence of reform 'waves' which culminated in introducing 'evidence-based governance' models…
Descriptors: Foreign Countries, Total Quality Management, Governance, Educational Change
Janis Warner; Christopher M. Cassidy – Journal of Information Systems Education, 2024
Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…
Descriptors: Corporate Support, Human Services, Helping Relationship, Undergraduate Students
