The demand for flexible online learning models, fueled by technological advancements and exacerbated by the COVID-19 pandemic, has necessitated creative solutions to support millions of students enrolled in online programs. Higher Education leaders, faced with this growing demand and lacking expertise in online learning, have turned to outsourced…

This study used critical discourse analysis to explore how higher education administrators in the United States talk about how they assess and support online programmes. Specifically, we hoped to analyse administrators' perceptions of their responsibilities over online programmes, faculty and students, to attain where they may need more training.…

Online program managers (OPMs) are third-party companies that work with colleges and universities to develop, launch, and deliver online learning. The prevalence of OPMs, however, has important implications for higher education program quality and transparency. In the final piece of our four-part series, higher education scholars establish a…

Online program managers (OPMs) are third-party companies that work with colleges and universities to develop, launch, and deliver online learning. Despite the prevalence of these companies in higher education, cost details are often buried or asserted with legal protections as trade secrets or business models unavailable for public review.3…

Based on a review of 48 online program manager (OPM) contracts and 44 chief online learning officer (COLO) interviews, this policy brief highlights potentially problematic contract provisions between colleges and OPMs, raising concerns about their effects on federal compliance, students' learning, and openness about government contracting.…

White-label programs in higher education, designed and supported by online program management (OPM) firms, pose unique challenges to current policy. In part this is because OPM firms and services are either exempt from policy or fall into a gray area that policy has not yet considered. Policymakers, however, do not need to develop entirely new…

Purpose: This study examined the implementation of an agile-blended learning (ABL) approach in a master-level early childhood research course and assessed its impact on the learning experience. The purpose was to understand how incorporating ABL concepts affected flexibility, learner autonomy, collaboration and technology mediation, the core…

This qualitative study explores how five Jesuit universities in the United States maintain their mission and identity when partnering with online program managers (OPMs) to develop and support online degree programs. Focusing on the history of online learning and Ignatian spirituality and pedagogy, and using cultural reproduction theory as a lens,…