The purpose of this study was to share the design and development case of Advising Virtual Assistant (AVA), a chatbot created to provide support in academic advising in higher education. By analyzing participants' usage data and chatbot performance, we attempted to understand how students engage with AVA to fulfill their advising needs. AVA…

The purpose of this study was to investigate the remote work experiences of Millennial-Aged People of Color (MAPOC) in academic advisor roles in Wisconsin during the COVID-19 pandemic, what influenced their experiences, and how they view the sustainability of remote work. Using two semi-structured interview protocols with seven participants and a…

The COVID-19 virus pandemic has caused all governments to implement distance learning by utilizing information technology, including in academic advising. Studies conducted during the pandemic have shown changes in higher education institutions and students. This study aimed to find out and analyse the level of students' satisfaction with academic…

Higher education has long recognized women's numerous challenges in undergraduate engineering programs. Several factors contribute to this lack of belonging, including a lack of diversity among student populations, microaggressions, prejudices, and traditions still rooted in male customs. An overlooked factor that may help foster a sense of…

In this study, researchers conducted an examination of the consequences, both positive and in need of improvement, of a large college of education's student support process (SSP). The SSP was put in place by college of education leaders in order to better support the teacher education students enrolled throughout its teacher education program,…

First-generation college students' degree attainment is far below their continuing generation peers (Whitely et al., 2018). This study aims to offer institutions of higher education better insight into how to provide support to be more effective in retaining first-generation college students. This explanatory sequential mixed methods study…

Academic advising, if done effectively, can play a significant role in supporting student retention. However, as a relatively new field in South Africa, there is limited locally contextualised research into advising interventions and their effectiveness. So, there is a need for evidence-based approaches that will lead to more intentionally…

The following article discusses Syracuse University's process to overhaul advising practices to better serve students. The initiative included improving advisor training and coordinating advising across all schools and colleges as well as integrating advising with career services. The process engaged theuniversity's strategic plan goals of serving…

In 2015, the City University of New York (CUNY) launched a new program--Accelerate, Complete, and Engage (ACE)--aimed at improving college graduation rates. A randomized-control evaluation of the program found a nearly 12 percentage point increase in graduation five years after college entry. Using this impact estimate and national data on…