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Direct linkEuropean University Association, 2024
In addition to the third edition of EUA's Autonomy Scorecard, which was published in March 2023, a series of country profiles were released between Autumn 2023 and Spring 2024. The comprehensive analysis of all indicators in these systems revealed that in some cases there was a need for a different categorisation of specific situations. While the…
Descriptors: Institutional Autonomy, Universities, Profiles, Systems Analysis
Peer reviewedJanis Warner; Christopher M. Cassidy – Journal of Information Systems Education, 2024
Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…
Descriptors: Corporate Support, Human Services, Helping Relationship, Undergraduate Students
