Mobile performance support systems (MPSS) are being adopted to support workplace performance across many industries and organizations as a non-formal learning solution. MPSS provides just-in-time access to assist workers in completing job tasks from anywhere with minimal help from others. A review of the literature suggests that empirical research…

Massive open online courses (MOOCs) have grown in popularity since 2008 but suffer from low completion rates, as low as 2%. This study examines how designing MOOCs with consideration of cognitive load can improve retention and learning outcomes, particularly for adult learners such as educators. Employing a design-based research methodology, five…

This study examines the potential of inclusive design in Massive Open Online Courses (MOOCs) to address the impact of stereotype threat, a significant barrier encountered by underrepresented groups, particularly in STEM education. As online learning opportunities grow, the demographic composition of course participants frequently does not reflect…

While offering the potential to support learning interactions, emerging AI applications like Large Language Models (LLMs) come with ethical concerns. Grounding technology design in human values can address AI ethics and ensure adoption. To this end, we apply Value-Sensitive Design--involving empirical, conceptual and technical investigations--to…

The COVID-19 pandemic instigated a global educational crisis, compelling an abrupt transition from traditional in-person instruction to emergency remote teaching. This sudden shift underscored the need for robust learning management models capable of navigating unprecedented disruptions. The objectives of this research were to ascertain the needs…