This paper examines the impact of process mapping on the management of change in an academic library in a UK higher education institution. Book ordering has been highlighted by a group of subject librarians as being time-consuming and inefficient, detracting from their ability to respond to new challenges and opportunities. An action research…

Commissioned by the Coalition for Networked Information, this report examines the role of research universities in addressing complex societal challenges. It focuses on climate change, which is best characterized as a "wicked" problem. Such problems are difficult to define and lack clear solutions in part because they involve multiple…

A growing number of studies have reported that using open educational resources benefits students, but few studies have investigated academic impacts of adopting library-sourced eBooks as the course textbook. This mixed-methods study utilizes the Open Education Group's COUP Framework (Cost, Outcomes, Usage, Perceptions), which has previously been…