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Direct linkWilliams, Kate – Library Quarterly, 2012
The informatics moment is the moment when a person seeks help in using some digital technology that is new to him or her. This article examines the informatics moment in people's everyday lives as they sought help at a branch public library. Four types of literacy were involved: basic literacy (reading and writing), computer literacy (use of a…
Descriptors: Library Services, Access to Computers, Disadvantaged, Social Capital
Cullen, Theresa A.; Cobb, Inger C. – TechTrends: Linking Research and Practice to Improve Learning, 2011
This study reports the results of a needs analysis of literacy programs for a library system serving three rural and suburban counties. It examines the computing skills and needs of literacy tutors as well as native-speaking and English language learner (ELL) literacy tutees enrolled in the programs. Paper surveys were mailed to tutors, who were…
Descriptors: Literacy Education, Counties, Tutors, Adult Literacy
Ruthven, Joan – Australian Library Journal, 2010
This article presents the results of a study into the provision of Internet training for adult public library clients. The study, which was completed in 2008, forms part of a larger investigation into the characteristics, preferences and needs of adult public library clients in New South Wales. The aim of this section of the investigation is to…
Descriptors: Grounded Theory, Educational Needs, Investigations, Public Libraries
