The informatics moment is the moment when a person seeks help in using some digital technology that is new to him or her. This article examines the informatics moment in people's everyday lives as they sought help at a branch public library. Four types of literacy were involved: basic literacy (reading and writing), computer literacy (use of a…

Adult education and ICT (information and communication technology) are intrinsically linked and ICT infiltrates every part of our lives. As those who have grown up and been educated in the ICT age become more prominent in society those who were not find themselves with the distinct possibility of becoming second-class citizens if not so already.…