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Direct linkBaber, Hasnan; Deepa, V.; Elrehail, Hamzah; Poulin, Marc; Mir, Faizan Ashraf – Higher Education, Skills and Work-based Learning, 2023
Purpose: As learning at the workplace is predominantly self-motivated, this study is aimed to identify and categorize the motivational drivers for working professionals to pursue self-directed learning (SDL) at the workplace. Design/methodology/approach: A total of 23 variables were identified as drivers for working professionals to initiate,…
Descriptors: Independent Study, Learning Motivation, Workplace Learning, Employees
Mirchandani, Kiran – Journal of Workplace Learning, 2012
Purpose: This paper aims to focus on the communications skills training given to transnational call center workers in India whose jobs involve providing customer service to Western customers. Emotion work is a key component of customer service jobs, and this work is constructed as an important soft skill. Design/methodology/approach: Between 2002…
Descriptors: Foreign Countries, Job Skills, Communication Skills, Telecommunications
Jarvis, Peter, Ed. – Routledge, Taylor & Francis Group, 2010
As lifelong learning grows in popularity, few comprehensive pictures of the phenomenon have emerged. The "Routledge International Handbook of Lifelong Learning" provides a disciplined and complete overview of lifelong learning internationally. The theoretical structure puts the learner at the centre and the book emanates from there,…
Descriptors: Foreign Countries, Electronic Learning, Distance Education, Lifelong Learning
