The capability of organizations to operate on the Information Technology Infrastructure Library (ITIL) framework is reliant on ITIL process measurements. Appropriate ITIL process measurements help ensure desired outcomes, enable corrective actions to take place prior to process failure, and direct process activities towards continuous improvement.…

Both spatial theories of voting and our intuitions lead us to expect that political parties' ideological positions should affect individuals' turnout decisions. Contrary to these expectations, existing research finds that neither feelings of alienation--that no party adequately represents an individual's ideological position--nor…