The relative effects of daily and weekly feedback on customer service behavior at a gas station were assessed using an ABC within-subjects design. Four critical service behaviors were identified and measured daily. After baseline (A), weekly feedback (B) was introduced, and daily feedback (C) was introduced in the next phase. The results indicated…

In this paper, we critique the study of school leadership for its normative, singular, and evolutionary tendencies. Through an empirical study of leadership we offer an approach that suggests new possibilities for the field. Through the use of a qualitative, grounded theory methodology, we developed profiles of principals that illustrate a variety…