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Developing a Forensic Approach to Process Improvement: The Relationship between Curriculum and Impact in Frontline Operator Education
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Croom, Simon; Betts, Alan – Journal of Education for Business, 2011
The authors present a comparative study of 2 in-company educational programs aimed at developing frontline operator capabilities in forensic methods. They discuss the relationship between the application of various forensic tools and conceptual techniques, the process (i.e., curriculum) for developing employee knowledge and capability, and the…
Descriptors: Online Courses, Computer Assisted Instruction, Electronic Learning, Comparative Analysis