The need in the public sector is to help people 60+ years of age in the safe, practical use of technology for business, personal use, and family interaction, as this group is targeted more than others for technology fraud. The practice-focused question centers around which topics need to be part of technology fraud pilot training to reduce the…

The working retired population is more populated now than ever before in human history. There have been various studies in the area of Information Computer Technology use in the workplace, the area of workforce training, and the area of training of individuals within various age groups, but little to no research addressing the experience of…

This study evaluated the comparative effect of interactive multimedia to text-based content on learners taking a software application course. 111 participants took part in the study. The researcher employed the use of web analytics and online surveys to capture data. The study showed that there was a significant difference in the learner`s…

In the 21st century, digital technology skills are necessary to succeed in technology-rich environments such as the school, the workplace, and daily life activities such as shopping online, applying for jobs, working online, and receiving education. This qualitative case the study provided insights into digital literacy and the most influential…

In this paper we present a model for designing professional courses in a blended learning context as a tool to help the interaction between students, teachers and learning resources. This model aims to promote new concepts, new approaches and new strategies that have been changing the paradigm of teaching and learning. To develop a course based on…

Use of innovative learning/instruction mode, embedded in the Certification Pathway System (CPS) developed by Certiport TM, is geared toward Internet and Computing Benchmark & Mentor specifically for IC[superscript 3] certification. The Internet and Computing Core Certification (IC[superscript 3]), as an industry-based credentialing program,…

The Association Supporting Computer Users in Education (ASCUE) is a group of people interested in small college computing issues. It is a blend of people from all over the country who use computers in their teaching, academic support, and administrative support functions. Begun in 1968 as the College and University Eleven-Thirty Users' Group…

This report evaluates college programmes which deliver education and training in computer and digital media technology, rather than in computer usage. The report evaluates current practice and identifies important areas for further development amongst practitioners. It provides case studies of effective practice and sets out recommendations for…

Technological change has become the mode of operation for today's organizations, with organizations in need of constantly training employees on their latest technological changes. There are now four generations working in the same workforce, but only the youngest generation has grown up with technology tools integrated in their daily processes. If…

In spite of the goodwill and best efforts of software engineers and usability professionals, systems continue to be built and released with glaring usability flaws that are costly and difficult to fix after the system has been built. Although user interface (UI) designers, be they usability or design experts, communicate usability requirements to…

The role of computer training has long been critical in organizations as reliance on technology for strategic advantage increases in importance. How to most effectively conduct such training has clear implications for organizations. This study examines one area of training which is not well understood: the role that competence level plays in the…

Every few years, there is a breakthrough in information technology, introducing a new concept that becomes widely used. This paper deals with the challenges IT (information technology) instructors face due to these rapid developments in the IT industry. More specifically, we are interested in the challenges instructors of the introductory IT…

Financial institutions are increasingly finding difficulty defending against information security risks and threats, as they are often the number one target for information thieves. An effective information security training and awareness program can be a critical component of protecting an organization's information assets. Many financial…

Purpose: The purpose of this paper is to analyze the usability of a remote learning system in its initial development phase, using a quantitative usability evaluation method through Markov models. Design/methodology/approach: The paper opted for an exploratory study. The data of interest of the research correspond to the possible accesses of users…

This study was designed to explore the effectiveness in student performance and confidence of limited and full device simulators. The 30 employees from an information technology company who participated in this study were assigned to one of three groups. Each group received practice for learning a complex software procedure using traditional…