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Designing the Recipient: Managing Advice Resistance in Institutional Settings
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Hepburn, Alexa; Potter, Jonathan – Social Psychology Quarterly, 2011
In this paper we consider a collection of conversational practices that arise when a professional is faced with extended resistance to their offered advice. Our data is comprised of telephone calls to a UK child protection helpline. The practices we identify occur repeatedly across our corpus of advice resistance sequences and involve (1) the…
Descriptors: Foreign Countries, Community Information Services, Volunteers, Opinions