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Direct linkDeKay, Sam H. – Business Communication Quarterly, 2012
Most business communication textbooks treat "unfavorable" communications as written documents--denials of credit, collection requests, rejections for employment, inability to meet deadlines, etc. These written "unfavorable" documents are no longer actually written by most employees. In fact, many of these communications are computer generated and…
Descriptors: Business Communication, Verbal Communication, Employer Employee Relationship, Employee Attitudes
