A team of instructional designers, educators, and the School of Liberal Arts (SLA) academic program coordinator from a nonprofit online college, collaborated on producing short voice-over videos with interactive elements that address the most common technology frustrations of beginning students. These videos were inserted into the "Start…

In response to the need for the tertiary sector to ensure the ongoing quality of teaching and learning, a Western Australian university has implemented a divisional strategic plan in order to gain quality student feedback and support staff professional development. In 2000-2002 the Business Division within the university established a systematic…