The Center for Applied Linguistics (CAL) is a private, nonprofit organization with over 50 years' experience in the application of research on language and culture to educational and societal concerns. CAL carries out its mission to improve communication through better understanding of language and culture by engaging in a variety of projects in…

The primary focus of this article is the investigation of how current applied linguistic research into the nature of call centre communication breakdown in business processing outsourcing (BPO) sites such as India and the Philippines, can impact English communications training program content and design for this industry. It is argued that a…

The present study investigates the degree to which social, experiential and usage-related factors correlate with Spanish linguistic competence among adult Hispanic Heritage Language (HL) speakers in the United States. Two online survey instruments were developed in furtherance of this research aim: a Likert-scale survey measuring five areas of…

This study sets out to examine the pragmatic competence of Cantonese adult learners of English possessing different levels of proficiency when performing the speech act of requesting for a formal purpose in writing. Pragmatic judgment--one of the two aspects of pragmatic competence--was examined by studying the most proficient group (i.e., native…