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Direct linkLockwood, Jane – English for Specific Purposes, 2012
The primary focus of this article is the investigation of how current applied linguistic research into the nature of call centre communication breakdown in business processing outsourcing (BPO) sites such as India and the Philippines, can impact English communications training program content and design for this industry. It is argued that a…
Descriptors: Curriculum Development, Language Research, Applied Linguistics, Program Effectiveness
Download full textGuemide, Boutkhil; Benachaiba, Chellali – Turkish Online Journal of Distance Education, 2012
The real potential of ICT is the way it changes learners to become autonomous in their learning process. E-learning also plays a crucial role in today's life and in modern education. Its importance lies in the fact that people are finding that e-learning can make a remarkable change in teaching/ or learning: to how quickly they master a skill; how…
Descriptors: Foreign Countries, Developing Nations, Educational Technology, Electronic Learning
