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Friedman, Sheldon – Learning Organization, 2004
Decision-makers in organizations often make what appear as being intuitively obviously and reasonable decisions, which often turn out to yield unintended outcomes. The cause of such ineffective decisions can be a combination of cognitive biases, poor mental models of complex systems, and errors in thinking provoked by anxiety, all of which tend to…
Descriptors: Organizations (Groups), Decision Making, Role Playing, Simulation