When a major emergency event affects a school, school district, or institution of higher education (IHE), there are various functions that responding organizations have to activate in order to respond and recover effectively. Education agencies are particularly unique because they are entrusted to protect the vulnerable populations they serve and often can become community response, recovery, and sheltering centers during and after a major emergency event. It is recommended that education agencies on the K-12 and higher ed levels use a system to manage donations and volunteers. The system and processes should then be described within their emergency operations plans (EOP). This fact sheet discusses operational aspects that emergency management planning and response teams at education agencies may consider when when creating these plans in collaboration with key community partners. Additionally, it recommends goals, objectives, and activities/courses of action for before, during, and after an emergency event. A list of key resources is also included.