The study investigated how the school management team of a primary school in Gauteng supported parents to ensure academic success during COVID-19. Therefore, the study explored the perspectives of parents on their experiences and challenges that they had to support learning at home during the COVID-19 lockdown. This study used a quantitative approach and participants were selected using quota sampling. The respondents were limited to parents of Grade 3-7 learners from a selected school in the Johannesburg municipality area. Data were collected using an item-format combined questionnaire. This study revealed how parents experienced the online learning process. It is recommended that the school should improve its communication system with its parents, and provide online training and workshops to parents and teachers on how to give support to learners in an online teaching environment.