A customer can recognise a professional institute almost immediately from the manner in which the customer is dealt with. The institute makes the customer (read student) feel special and deals with the customer as a matter of priority rather than as a secondary issue, less important than the undertaking of other activities. The customers of…

The essay does not seek to add to the scholarly literature on UK higher education, so much as to give a sympathetic account of the dilemmas confronting a progressive government of almost any political stripe and especially one that faces the constraints of New Labour. It begins paradoxically by pointing out that serious investment in higher…

Learning materials serve as major learning resources for distance learners, and quality learning materials help students learn effectively at a distance. This paper addresses comprehensive aspects of design, development, production, and quality assurance of multi-media learning materials, based on the experience of Indonesia's Universitas Terbuka…