This general qualitative research utilized semi-structured interviews of eight (8) experienced Title IX investigators from institutions of higher education (IHEs) in Massachusetts to understand federal Title IX regulatory compliance burdens. The rate of occurrence of sexual assault and harassment, as forms of sex discrimination, at IHEs remain…

Though child abuse and neglect are an epidemic in the United States, experts estimate that they are grossly underreported, leaving hundreds of thousands of vulnerable children and adolescents at risk for short- and long-term physical and mental health sequelae. Abuse victims may be able to find eventual relief in college, but costs can be…

Sexual assault reporting rates remain low on college campuses due to many barriers, including lack of knowledge about navigating the reporting process (Yoshimura & Campbell, 2016). Additionally, newly implemented Title IX regulations require a formal complaint in order to hold the perpetrator accountable and provide appropriate resources to…

Institutions of higher education have been instructed to respond to all reports of sexual harassment that occur in an education program or activity at an institution in the United States (American Council on Education, 2014; U.S. Department of Education, 2020). Sexual harassment processes, oftentimes referred to as Title IX processes, are complex…

In December 2014, the Office of the Independent Adjudicator (OIA) introduced the "Good practice framework for handling complaints and academic appeals" which will inform external judgement on each university's approach to conflict management from the current academic year 2015-2016. The framework aims to improve the complaint process for…

The "Disability Standards for Education 2005" (the Standards) are subordinate legislation to the "Disability Discrimination Act 1992" (the DDA). They do not create new obligations, but seek to clarify education providers' responsibilities under the DDA and ensure that students with disability can access and participate in…

The prevention and resolution of student complaints are critical factors in maintaining and improving the student experience. Rob Behrens looks at the wider context, drawing on lessons from beyond higher education, to examine the opportunities and possible pitfalls.

A community impact study was conducted in the suburbs surrounding a large multicampus Australian university to explore community perspectives on student housing. A mixed methods approach was used to explore current perceptions and beliefs in the community about off-campus student housing. This consisted of a survey of community members and…

Recent interest in the number of complaints being raised by students in higher education may be attributed both to a general concern about quality and standards in universities and to the emerging role of the student as a "consumer". However, partly because of the highly sensitive nature of this topic, for students, staff and…

The purpose of this qualitative study was to understand better how, if at all, eight campus-based mental health clinicians experienced and negotiated managerialist practices, and with what outcomes. It was found that managerialism was experienced as challenges to professional ethics, clinical judgment, and challenges related to professional role…