Issues of diversity, equity, inclusion, and respect have a history at colleges and universities in the United States. Over 40 years ago, to address these issues at a large public university, the authors created a "tutorial program" (equivalent to a parallel educational system) that enabled a diverse cohort of students to succeed in their…

An online tutorial should be the core of the student learning support services in the digital era to maintain the quality of distanced higher education. However, in Universitas Terbuka with supposed to be the cyber university of Indonesia, the participation in the online tutorials was still not encouraging. For example, the average of the…

The purposes of this study were: i) Developing strategic management of education and training online tutorial; ii) Testing the feasibility of strategic management of education and training online tutorial; iii) Finding out the obstacles in strategic management of education and training online tutorial development process; and iv) Finding the…

This paper reports on experiences of Indigenous students and staff involved in Bond Indigenous Tutoring (BIT). It aimed to gain insight regarding topics including challenges faced by Indigenous students, why some students discontinued their studies, and concepts of success at university. Findings revealed the main challenges included the…

When using Virtual Learning Environments (VLEs) on university modules, international students unfamiliar with such platforms face navigational as well as linguistic barriers. Short, intensive language courses may not spend time on VLE orientation and rationale, with the result that students do not receive clear guidance on exactly how to move…

This paper emanates from a case study which focussed on 15 Managerial Accounting and Financial Management (MAFM) students' "enjoyment" of learning MAFM in an 18-week Writing Intensive Tutorial (WIT) programme. Interactive Qualitative Analysis (IQA) was used for the research design and as a data analysis tool. Following IQA protocols…

For this focus group study we recruited from a population of 345 university students who had been informed of their poor academic performance in at least one course, but who had not utilized peer tutoring in the semester they received the warning, in order to determine if stigma played a role in their decision not to seek help. We learned from…

This article reports the results of a case study that employed user-centered design to develop training tutorials for helping middle school social studies teachers use Web-based GIS in their classrooms. This study placed teachers in the center of the design process in planning, designing, and developing the tutorials. This article describes how…

Since 2004-05 first year students at the School of Environmental Sciences, Ulster University have engaged with senior student tutors (SSTs) in workshop activities aimed at preparations for their written examinations. Using a pedagogical action research methodology we evaluated the role of SSTs in bridging the experiential learning gap between…

This study examined the effects of manipulating the modality (text-only, voice-only, voice+text) of a tutorial and restriction (restricted vs. unrestricted) of a simulation's interface on retention and transfer of tutorial content. The tutorial prepared novice students to use Packet Tracer, a simulation developed by Cisco that teaches network…