Feedback is critical in providing personalized information about educational processes and supporting their performance in online collaborative learning environments. However, giving effective feedback and monitoring its effects, which is especially important in online environments, is a complex issue. Although providing feedback by analyzing…

Online collaborative writing tools provide an efficient way to complete a writing task. However, existing tools only focus on technological affordances and ignore the importance of social affordances in a collaborative learning environment. This article describes a learning analytic system that analyzes writing behaviors, and creates…

Background: Historically, significant advances in scientific understanding have followed advances in measurement and observation. As the resolving power of an instrument increased, so have gains in the understanding of the phenomena being observed. Modern interactive systems are potentially the new "microscopes" when they are…

In the early years of online retailing, having an online presence and low prices were believed to be key drivers of success. More recently, electronic service quality has become essential as an online marketing strategy. Online stores provide higher service quality to create online customer loyalty, improve customer satisfaction, and keep a…