The importance of the interconnectedness of academic, student, and technical support processes intrinsic to the provision of on-line instruction has been frequently depicted as a "service Web," with students at the center of the infrastructure. However, as programming to support distance learning continues to develop, such service Webs have grown…

This paper examines the practice of benchmarking universities using a "league table" approach. Taking the example of the "Sunday Times University League Table", the author reanalyses the descriptive data on UK universities. Using a linear programming technique, data envelope analysis (DEA), the author uses the re-analysis to…