NotesFAQContact Us
Collection
Advanced
Search Tips
Publication Date
In 20250
Since 20240
Since 2021 (last 5 years)0
Since 2016 (last 10 years)0
Since 2006 (last 20 years)1
Descriptor
Administrator Responsibility1
Administrator Role1
Business Communication1
Communication Research1
Compliance (Legal)1
Employee Attitudes1
Employer Employee Relationship1
Job Satisfaction1
Job Skills1
Managerial Occupations1
Models1
Outcomes of Education1
Public Relations1
Supervisor Supervisee…1
Verbal Communication1
Word Processing1
More ▼
Source
Business Communication…1
Author
DeKay, Sam H.1
Publication Type
Journal Articles1
Reports - Descriptive1
Education Level
Adult Education1
Higher Education1
Audience
Location
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Showing one result Save | Export
Where Is the Research on Negative Messages?
Peer reviewed Peer reviewed
Direct linkDirect link
DeKay, Sam H. – Business Communication Quarterly, 2012
Most business communication textbooks treat "unfavorable" communications as written documents--denials of credit, collection requests, rejections for employment, inability to meet deadlines, etc. These written "unfavorable" documents are no longer actually written by most employees. In fact, many of these communications are computer generated and…
Descriptors: Business Communication, Verbal Communication, Employer Employee Relationship, Employee Attitudes