Electronic resource access troubleshooting is familiar work in most libraries. The added complexity introduced when a library implements a web-scale discovery service, however, creates a strong need for well-organized, rigorous training to enable troubleshooting staff to provide the best service possible. This article outlines strategies, tools,…

Education abroad is a rapidly expanding opportunity for undergraduate students in the United States. Concurrent with this growth in total numbers is a growth in the diversity of participants. Students with different ethnic backgrounds, academic majors, age, socioeconomic status, and disabilities are increasingly seeking opportunities overseas. In…

As early childhood programs and schools become more culturally and linguistically diverse, professionals need to create settings that welcome "new voices" and help all children succeed. This comprehensive professional development course gives them the in-depth practical guidance they need. Developed by respected scholar Dina Castro and her expert…