Competition in the virtual reference market got really hot this past summer. Recent developments in virtual reference offerings suggest the market is much more dynamic than most people would have imagined a short time ago. With Google's acquisition of Meebo and its subsequent decision to shut down the chat widget service, many libraries scrambled…

The launch of HealthCare.gov, the website of the Affordable Care Act (AKA Obamacare), was a major public relations disaster for the Obama administration. This case examines some of the factors that contributed to the failure of the launch and then details how Optum, an information technology service provider, considered the opportunity provided by…

Twitter provides rapid information in a short form, and it is extremely easy to follow the updates of others because of myriad software applications with which it works on both mobile devices and traditional computing hardware. Currently, most academic librarians are using Twitter primarily as a tool at library conferences and seminars to capture…

"EGao" is a network producing form and is popular in campus. In order to amuse the masses, it changed and reformed films, TV, picture menus and songs by imitating, overdrawing and self-betrayal means. The impact of "EGao" is greater and greater in the young, especially in the university, it has become a fashion. The paper analyzed its concepts,…

Colleges and universities worldwide are turning to the hosted Software as a Service (SaaS) model and saying goodbye to issues like patch management and server optimization. Generally, SaaS involves applications (such as customer relationship management (CRM), enterprise resource planning (ERP), and e-mail) offered by a hosting provider. In this…

Business intelligence and information logistics have become an important part of teaching curricula in recent years due to the increased demand for adequately trained graduates. Since these fields are characterized by a high amount of software and methodology innovations, teaching materials and teaching aids require constant updating. Teradata has…

Emergency notification has become a critical component of every higher education institution's overall emergency plan, as incidents across the country have galvanized campus safety officials to find more ways to notify their campus populations. Emergency notification systems can help get and keep students, faculty members, and staff out of harm's…