This chapter aims to answer some of the questions that emerge when carrying out educational ethnography in a blended learning environment. The authors first outline how Virtual Ethnography (VE) has been developed and applied by other researchers. Then, to better illustrate the approach, they describe a doctoral research project that implemented…

Communicating via text-only computer-mediated communication (CMC) channels is associated with a number of issues that would impair users in achieving dialogue coherence and goals. It has been suggested that humans have devised novel adaptive strategies to deal with those issues. However, it could be that humans rely on "classic"…

Facilitating class discussions effectively is a critical yet challenging component of instruction, particularly in online environments where student and faculty interaction is limited. Our goals in this research were to identify facilitation strategies that encourage productive discussion, and to explore text mining techniques that can help…