With its October 2014 day-long conference on competency-based education and Higher Education Innovation Challenge (HEIC), the New England Board of Higher Education (NEBHE) is creating a space in which New England states and institutions can wrestle with the critical issues driven by abundant information. The HEIC lists multiple areas where the…

The current paper was produced with the purpose of suggesting strategies for bringing quality in distance education programs at higher education level. In recent times distance education is becoming an indispensable part of education system globally. Every institution is trying to offer their educational course through general as well through…

The quality issue emerged as a topic of concern for the goods and product market has also become a key element in services like higher education. With the rise of the mobility of students, academicians and graduates, the quality and the compatibility of education systems have recently been subject to much debate. Moreover, the huge role of higher…

In the Thai Universal Coverage scheme, hospital providers are paid for their inpatient care using Diagnosis Related Group (DRG) reimbursement. Questionable quality of the submitted DRG codes has been of concern whereas knowledge about hospital coding practice has been lacking. The objectives of this thesis are (1) To explore hospital coding…

An examination is an important component of any institution that educates people. It is a form of assessment used to measure the students' understanding of the concepts and principles they would have learnt. Zimbabwe Open University, an Open and Distance Learning institution has been setting its own examinations for the academic programmes…

The phenomenal growth and subsequent increasing use of Information and Communication Technology (ICT) innovations has led to an increase in their use in higher education over the past decade. Past research has criticised e-learning (compared to traditional face-to-face lecturing) for its failure to engage students in their learning. However, King…

Purpose: The purpose of this paper is to propose a process-oriented lifecycle model for ensuring quality in e-learning development and delivery. As a dynamic and iterative process, quality assurance (QA) is intertwined with the e-learning development process. Design/methodology/approach: After reviewing the existing literature, particularly…

The thrust for globalisation of society has taken centre stage. This means that people around the world are required to develop high level but low cost technologies and innovative competencies in order to enhance social development. In the field of higher education, university managers need to join the technological revolution by adopting low cost…

Citizen science projects involve the public with scientists in collaborative research. Information and communication technologies for citizen science can enable massive virtual collaborations based on voluntary contributions by diverse participants. As the popularity of citizen science increases, scientists need a more thorough understanding of…

Purpose: In 2004, the University of the West Indies Distance Education Centre (UWIDEC) began incorporating the use of new information and communication technologies (ICTs) in the delivery of its programmes and courses, taking a "blended learning" approach. There is a recognition, however, of the need to ensure the quality of the…

Purpose: The purpose of this paper is to analyse the changes taking place when learning moves from a transmissive learning model to a collaborative and reflective learning model and proposes consequences for quality development. Design/methodology/approach: The paper summarises relevant research in the field of e-learning to outline the…

The author recently served on a five-member international review panel for Saudi Arabia's National Commission for Academic Accreditation and Assessment. The panel's mission was to evaluate the Arab Open University against the commission's accreditation criteria to determine if the university should be eligible for King Abdullah's national…

Purpose: The purpose of the study is to report on an in-depth exploration of service quality in an Information Technology service department in a Higher Education Institute (HEI) and to evaluate the instrument used. Design/methodology/approach: The study surveys customers using the SERVQUAL instrument, which is one of the most widely used and…

If you build it, will they come? This is one of the fundamental questions anybody creating a Web site has to confront, whether you're a business person, a Web professional or a home user. One of the fundamental ways to ensure people do come, and return, is to make the content of your site as appealing and as accessible as possible. A new study by…

Policy formulation and implementation is a highly contested domain within the South African Higher Education landscape. This contestation can be attributed to the lack of wide stakeholder involvement and the architecture of the policy-making process. The contestation is also born of an absence of a systemic monitoring and evaluation mechanism to…