Reference librarians are constantly balancing their reference duties against other duties, for example, collection development and departmental liaison. The author works as a reference librarian at Texas A&M University-Commerce Libraries in Commerce, Texas. The university has approximately 11,000 students, a large number of whom are…

The intent of this paper is to explore the potential of utilizing interlibrary loan (ILL) data relating to lending denials to improve ILL services while highlighting institutional policies that have a negative impact on lending fulfillment rates. Reasons for denial as well as the types of requests being denied are reviewed. In addition, the author…

Special statistical reports on public, society, and school libraries have been published periodically by the United States Bureau of Education. Nine of these reports have appeared in the past 40 years, the last one, preceding the present 1913 report, presented the statistics of 1908. The earlier reports included the names of all libraries…