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Watts, John – portal: Libraries and the Academy, 2019
Leading organizational change can be an enticing and exciting venture for library professionals. However, unforeseen difficulties can challenge even the most enthusiastic leader. This article explores one librarian's experience with organizational change and offers practical strategies for weathering obstacles to the success of new initiatives in…
Descriptors: Organizational Change, Academic Libraries, Librarians, Change Agents
Clark, Karlene T.; Walker, Stephanie R. – Journal of Access Services, 2017
The University of North Dakota (UND) Libraries have developed a multi-award winning Customer Service Program (CSP) involving longitudinal assessment and continuous improvement. The CSP consists of iterative training modules; constant reinforcement of Customer Service Principles with multiple communication strategies and tools, and incentives that…
Descriptors: Academic Libraries, Library Services, Program Development, Program Implementation
Ingalls, Dana – Public Services Quarterly, 2017
Seed libraries are a relatively new innovation in the library field, offering seeds, gardening information, and the opportunity for community and ecological engagement to members. While they are increasingly popular in public libraries, they have not yet established a foothold in academic libraries. This paper defines the nature and role of seed…
Descriptors: Academic Libraries, Library Development, Library Services, Outreach Programs
Flynn, Holly – Public Services Quarterly, 2017
Finals week activities have become increasingly popular in academic libraries in the last few years, but what is a library to do when it is not allowed to have therapy dogs? This column examines a progression of increasingly popular activities at Michigan State University Libraries. Included is an assessment of what makes them popular, our…
Descriptors: Academic Libraries, Library Services, Outreach Programs, Community Programs
Tobias, Christine – Journal of Library & Information Services In Distance Learning, 2017
The Michigan State University (MSU) Libraries' Website has a case of TMI: too much information organized by librarians for librarians. Finding relevant information about various library services, including the 24/7 Distance Learning Support Line, and access points to scholarly resources is often cumbersome, and given the limited time and staffing…
Descriptors: Usability, Web Sites, Program Implementation, Library Services
Lee, Rebekah J. – Public Services Quarterly, 2017
Makerspaces provide an opportunity for libraries to build upon services they already offer while reaching out to students and faculty who do not frequent the library on a daily basis. By implementing a makerspace in the campus library, the space is seen as more neutral and approachable by students and staff from all academic departments. Broadly…
Descriptors: Librarian Teacher Cooperation, Partnerships in Education, Campuses, Academic Libraries
Stigberg, Sara; Guittar, Michelle; Morse, Geoffrey – portal: Libraries and the Academy, 2015
Assessment and supporting data have become of increasing interest in librarianship. In this paper, we describe the development and implementation of the Northwestern University Library Acknowledgments Database tool, which gathers and documents qualitative data, as well as its component reporting function. This collaborative project and resulting…
Descriptors: Special Libraries, Database Design, Library Development, Program Implementation
Guajardo, Richard; Brett, Kelsey; Young, Frederick – Journal of Electronic Resources Librarianship, 2017
For the past several years academic libraries have been adopting discovery systems to provide a search experience that reflects user expectations and improves access to electronic resources. University of Houston Libraries has kept pace with this evolving trend by pursuing various discovery options; these include an open-source tool, a federated…
Descriptors: Academic Libraries, Case Studies, Electronic Libraries, Electronic Publishing
Adding Bite to the Bark: Using LibGuides2 Migration as Impetus to Introduce Strong Content Standards
Fritch, Melia; Pitts, Joelle E. – Journal of Electronic Resources Librarianship, 2016
The authors discuss the long-term accumulation of unstandardized and inaccessible content within the Libguides system and the decision-making process to create and implement a set of standards using the migration to the LibGuides2 platform as a vehicle for change. Included in the discussion are strategies for the creation of standards and…
Descriptors: Standard Setting, Information Policy, Compliance (Legal), Change Strategies
Gilbert, Julie; Fister, Barbara – College & Research Libraries, 2015
This study investigates the perceived impact of future e-book collections on student research and recreational reading habits at our institution through three questions: how students currently use library print collections, how students use e-books, and how these factors impact student perception of the effects of future library e-books on their…
Descriptors: Reading Habits, Electronic Publishing, Electronic Libraries, Student Research
Blakiston, Rebecca – Journal of Electronic Resources Librarianship, 2013
Academic library websites contain a vast amount of complex content and, all too often, there is a lack of established process for creating, updating, and deleting that content. There is no clear vision or purpose to the content, and numerous staff members are expected to maintain content with little guidance. Because of this, many library websites…
Descriptors: Academic Libraries, Web Sites, Program Content, Library Services
Genoni, Paul – Australian Academic & Research Libraries, 2013
This article undertakes a review of the literature related to shared print storage and national repositories from 1980-2013. There is a separate overview of the relevant Australian literature. The coverage includes both relevant journal literature and major reports. In the process the article traces the developments in the theory and practice of…
Descriptors: Foreign Countries, Literature Reviews, Shared Resources and Services, Consortia
Jankowski, Janiece – Journal of Access Services, 2013
In fall of 2011 the University at Buffalo Libraries circulation department undertook Six Sigma training for the purpose of overhauling its student scheduling process. The department was able to mitigate significant staffing budgetary reductions and resource reallocations and to overcome the unique challenges of scheduling student labor for a…
Descriptors: Program Implementation, Scheduling, Library Services, Academic Libraries
Whitfield, Sharon – Computers in Libraries, 2011
A 2010 electronic resource management survey conducted by Maria Collins of North Carolina State University and Jill E. Grogg of University of Alabama Libraries found that the top six electronic resources management priorities included workflow management, communications management, license management, statistics management, administrative…
Descriptors: Information Storage, Database Management Systems, Program Implementation, Library Automation
Dempsey, Megan – Public Services Quarterly, 2011
The growing trends of tiered reference, roving librarians, and virtual reference offer academic libraries several options for providing the most effective reference service. Increased enrollment at community colleges has prompted a reconsideration of how librarians can balance reference, teaching, and faculty responsibilities. This article…
Descriptors: Holistic Approach, Academic Libraries, Reference Services, Librarians