A mission-critical system is one that is so intertwined with the operation of an organization that the organization can scarcely function without it. Just as in corporations, mission-critical library systems offer the capability to unlock talent and time. They are essential to the transformation of higher education and the learning environment. A…

It was 2:35 am on a Saturday morning. Wiki Lim, process specialist from the Process Innovation Centre (PIC) of Hippi Care Hospital (HCH), desperately doodling on her notepad for ideas to improve service delivery at HCH's Emergency Department (ED). HCH has committed to the public that its ED would meet the service quality criterion of serving 90%…

Montana State University (MSU) Libraries (where the authors serve as web services librarian and digital initiatives librarian, respectively) is perhaps unique because it has no current periodicals room due to lack of space. As a result, finding current journals for research is difficult for its patrons, who do not always know how or where to…

Reference services are in the midst of evolutionary changes. At a time when budgets are shrinking, traditional models of service and print reference formats are being questioned. This article discusses future directions of academic reference collections in terms of the apparent shift from print to electronic reference sources. Questions addressed…

Valuable information in print is often neglected because of the rapid proliferation of electronic resources and the bias of many library users against print sources. At Joyner Library, it was decided to construct an interactive subject guide database that included resources in all formats to offer users a convenient starting point for research and…