Higher Education Institutions (HEIs) play a crucial role in human capacity building and knowledge creation regardless of countries, which significantly contribute to the development of a peaceful, stable, independent, and self-sustaining society. Consequently, stakeholders in higher education have advocated for the establishment of Quality…

Learner-generated content (LGC) has always been produced as part of the learning process; however, it often generally goes no further than the teacher. Research has shown that by exposing LGC to a wider audience, students are motivated to produce work of a higher quality. The process of publishing and sharing LGC also helps students develop key…

Purpose: This paper aims to develop and empirically test the performance-based higher education service quality model. Design/methodology/approach: The study develops 67-item instrument for measuring performance-based service quality with a particular focus on the higher education sector. Scale reliability is confirmed using the Cronbach's alpha.…