This study conducted a systematic sample of every 70th reference transaction from over a three-year period and analyzed 1,852 reference transactions asked at an academic library system's fifteen face-to-face (f2f) service points as well as via telephone, e-mail, and chat. Findings indicate two-thirds of the total questions asked were…

Mobile device use has been soaring in recent years in all user groups. Mobile learning is no longer an optional activity for academic institutions, but a necessary endeavor. Developing a curriculum around mobile learning is essential, particularly for distance-based, non-traditional students. Understanding how students use their mobile devices is…