This case study focuses on modeling and analyzing the practices concerning the staffing of the immigration agency at the Island of Tropical Paradise International Airport, which is responsible for processing arriving passengers into the country. Students are challenged to model the status quo of immigration employee scheduling and analyze various…

NP-complete problems such as the traveling salesman problem (TSP) play a prominent role in most advanced undergrad/graduate courses in discrete optimization modeling. Teaching such an important topic from a purely mathematical perspective without discussing specific applications may result in reduced student interest and motivation. The DeLand…