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Download full textLeonnard – Journal on Efficiency and Responsibility in Education and Science, 2019
We examine the effect of e-service quality through E-S-QUAL dimensions of efficiency, fulfilment, system availability, and privacy on e-trust, e-satisfaction and loyalty of students from public and private universities in Jakarta, Indonesia. A total of 304 undergraduates was employed as respondents, and the hypotheses were tested using Structural…
Descriptors: Correlation, Electronic Learning, Student Attitudes, Private Colleges
Leonnard – Journal on Efficiency and Responsibility in Education and Science, 2018
The increasing number of educational services has caused a high competition in this industry. In Indonesia, the number of private universities is the highest compared to state universities and other forms of higher education institutions. Ability to predict factors that are important in providing educational services to achieve student…
Descriptors: Educational Quality, Private Colleges, Public Relations, Foreign Countries
