Assessment underpins students' learning in higher education and provides evidence of knowledge and skills. Program-level planning refocuses the assessment from being content and siloed at the course level to being program oriented with alignment to program learning outcomes and graduate attributes. Program-level assessment has been gaining…

African American women represent an overwhelmingly low percentage of Division I athletic directors compared to White men, Black men, and White women. White men hold the majority, 64%, of Division I athletic director positions, while African American women only hold 3% of these positions. African American athletic directors do not accurately…

The flexibility of managing the Independent Campus program has implications for organizational change in higher education and requires Change Management Competency (CMC) to achieve change goals. This research aims to apply the ADKAR model to create a CMC profile for study program directors. This type of research is a survey. The research sample…

The purpose of this study was to discover what defines a writing center by interviewing directors of writing centers in the Southern Appalachian area. This qualitative study was based on a single round of recorded telephone interviews with 13 writing center directors who meet the criteria for inclusion in the study. Many researchers have written…

Much is unknown about those who do not finish high school and there is a need to understand who enters and completes alternative high school completion programs, such as the HiSet (High School Equivalency Test), GED (General Education Development Test), or growing number of state sponsored high school equivalency programs. The purpose for…

This mixed methods study explored co-curricular student leadership development programs that included intercultural learning and were designed for international students studying at higher education institutions in the United States. The study aimed to better understand: (a) common program characteristics; (b) program administrator perceptions;…

Research in educational program administration provides insights into the operationalization of programs or organizational services; however, an area of research that is long due exploration and development is how English language programs (ELPs) differ in terms of planning, organization and services and the job English language program…

This Problem of Practice study explored and synthesized the lived experiences of specialized project managers as they grappled with the challenges of aligning technical and people-centric change. For these individuals within a fast-growing organization in a complex and rapidly evolving higher-education marketplace change is mandatory and…

The lack of women in leadership positions within the domain of athletic administration is a phenomenon that is widely understood (Galloway, 2012). To address the dearth of research in this area, the current study explored the experiences of African American women athletic administrators at Division I HBCUs. The research questions that guided this…

This study used critical discourse analysis to explore how higher education administrators in the United States talk about how they assess and support online programmes. Specifically, we hoped to analyse administrators' perceptions of their responsibilities over online programmes, faculty and students, to attain where they may need more training.…

The purpose of this study is to explore the perceptions of academic student support program leadership regarding best practices, experiences, and behaviors that influence their work toward retention and graduation efforts. Three research questions resulted from the study's purpose: (a) What are program directors' perceptions regarding their…

A study abroad program can be a transformative experience for students, but these programs rely on the support of program leaders who play a crucial mentoring role. Program leaders can also learn from their experiences abroad, but their experiences are less studied than those of students. To better prepare future program leaders, this paper…

This study delves into the experiences with managing study abroad reported by two mobility programs stakeholders: the vice-dean of International Relations and an Erasmus coordinator at a Faculty of a Spanish University. By means of content analysis of semi-structured interviews, this article aims to shed light on the intricacies of study abroad…

Institutional Members of the Council of Independent Colleges (CIC) are increasingly offering graduate programs. A decade ago, in 2013-2014, only 45 percent were classified as Carnegie Masters or Doctoral. In 2023-2024, 55 percent fall in these categories. To better understand how independent colleges build, support, and sustain graduate programs…

Midlevel student services managers (MSSMs) in higher education institutions (HEIs) are middle managers overseeing critical programs and services impacting the retention and engagement of students. Besides having to negotiate competing priorities from superiors above and subordinates below, MSSMs must also navigate HEIs with distinctive features…