Electronic resource access troubleshooting is familiar work in most libraries. The added complexity introduced when a library implements a web-scale discovery service, however, creates a strong need for well-organized, rigorous training to enable troubleshooting staff to provide the best service possible. This article outlines strategies, tools,…

Entering a doctoral program can be an important first step in advancing your career. You will create a network of support that will include professors, intern advisors, and others who will have a vested interest in your success. From this support group will emerge one or more mentors who will guide you to successful completion of your program and…