Michael Emslie argues that the time is right for youth work in Australia to be professionalised in line with other human service practices such as nursing, education and psychology. He identifies a groundswell of activities that support the professionalisation of youth work and a concurrent growth in high-level interest in strengthening social and…

The goal of this paper is to report on the SERVQUAL gap which causes unsuccessful service delivery at a University of Technology in South Africa. Using a quantitative research design, the study adopts a SERVQUAL model adapted to a tertiary environment containing five dimensions of service quality (tangibles, responsiveness, empathy, assurance, and…